ScopoGen Refund Policy

1. Refund Eligibility for Digital Products:

• • As a provider of digital products and services, ScopoGen generally does not offer refunds for products or subscription plans already purchased.
  • Cancellation: Users can cancel their subscription plans at any time. Cancellation does not guarantee a refund for the remaining subscription period.

2. Refund Eligibility for Physical Products:

• • Refunds for physical products may be considered if the product is damaged upon arrival or if there is a significant defect. Please contact us at info@scopogen.com within 07 days of receiving the product, including a description of the issue and supporting evidence such as photographs.
  • Product Condition: To be eligible for a refund, the product must be returned in its original packaging, unused, and undamaged.
  • Proof of Purchase: A valid receipt or proof of purchase must accompany the returned product.

3. Sale Items: Items purchased at a discounted price (on sale) are not eligible for refunds.
4. Product Exchange: Customers can request an exchange for a new product by contacting us at info@scopogen.com. 
5. Billing Errors: In the event of billing errors or unauthorized charges, please contact us immediately at info@scopogen.com for resolution.
6. Refund Process
   • Notification: To request a refund for a physical product, notify us at info@scopogen.com within the specified timeframe.
   • Investigation: Provide a detailed description of the issue, supporting evidence such as photographs, and proof of purchase. We will review your request and may request additional information.
   • Decision: Refunds are granted at the sole discretion of ScopoGen. If approved, the refund will be processed using the original payment method.
7. Exceptions – Refunds are not applicable under the following circumstances:

• • Refunds are not applicable if the product has been used, altered, or damaged after delivery.
  • Refunds will not be issued for issues arising from user error, negligence, or failure to follow product instructions.

8. Return Shipping
   • Return Address: Customers should send the product to the following address: 388, Abernethy road, Cloverdale WA 6105
   • Shipping Costs: Customers are responsible for covering the shipping costs for returning the product.
9. Refund Processing: Refunds, if approved, will be processed using the original payment method.
10. Changes to Refund Policy – ScopoGen reserves the right to modify this refund policy at any time. Customers are responsible for reviewing the policy periodically.